The experience and satisfaction you receive as a customer of Forever West is our most important concern! Our desire is that you are extremely happy with your purchase and our service. We have 185 years of the family business showing us how to get you the best of the best.

As we start our new journey of Forever West we ask that you work with us to ensure the story continues.  Call us if you have specific questions about merchandise, fit or matching accessories. We are available Monday thru Friday between 9:00am and 5:00pm at 1-281-236-8442.

We offer several ways to receive your selection. We ship UPS AND USPS. You can decide what is best for you. We do not charge handling fees on shipments. Many special order items are made to order and are shipped directly from the manufacture to your door to save time and shipping cost. Standard shipping and handling take up to three days to process depending on traffic volume and availability.  Furs and some leather goods may take up to three weeks for shipment as we custom make each item. Orders received before 10:00 am are generally shipped the next afternoon if at all possible. Shipments within the continental USA normally takes 5-7 business days for delivery depending on your location. Texas in-state deliveries generally take less time.

Orders placed on Saturdays or Sundays are processed on Monday mornings and are generally shipped the next afternoon if available in stock. If there is a delay in shipping one of our family members will contact you to update you on shipping dates.

USPS and UPS orders for Next Day deliveries are not included in standard ground shipments and generally do not deliver on Saturdays or Sundays, nor do we ship on those days. See the rate chart.

All orders require a correct and complete shipping address. In the event that packages are returned to us due to insufficient address, you will be contacted for clarification of the shipping address and the order will be subject to additional shipping charges if applicable.
When filling out your address information, please be as complete as possible. Please DO NOT use abbreviations and wright clearly or type the information. Please also do not use dashes or spaces if your address does not require them. USPS verifies addresses through but UPS does not. If you have any concerns about your address once you've submitted your order, please send us an e-mail or give us a call as soon as you can so that we can make sure that it is corrected by the time the package is ready to be shipped.  Please be especially careful when entering a different ship-to address for Gift deliveries.

Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems. USPS Priority Mail and UPS provide a Tracking Number, should there be any issues with delivery.

SHIPPING COSTS:

All orders over $100 with USA shipping addresses qualify for free UPS or USPS Ground Shipping. All other orders are charged at standard rates and are insured for the price of the item. Estimated shipping charges can be calculated from the chart below.

Standard Shipping Charges:

UPS does not ship to P.O Boxes. If you are a rural customer and need shipping via USPS, please call us at 1-281-236-8442. Please note that delivery to P.O Boxes will take longer than via UPS. Larger boxes may require FedEX delivery.

A signature will be required for deliveries over $500.

In the unlikely event that extra shipping charges need to be applied, we will let you know of these prior to shipment.

INTERNATIONAL SHIPPING:

Yes, we ship internationally. The following information will help you.

We will often requote shipping cost using USPS as it may be cheaper. If this is the case, we will charge you the lower price when we dispatch your order.

You will need to pay duty or customs fees when your package arrives. Please check with your local authorities for more information on these charges.

Because there are so many factors involved, we cannot supply international shipping times online. If you would like to know how long your order will take to be delivered, please call us at 1-281-236-8442

Returns Policy

We are in final liquidation so all sale are final. No refunds or exchanges.

SALE ITEMS

This web site may contain typographical errors or inaccuracies and may not be complete or current as much as we try to keep it up to date. Therefore; Forever West reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability. We reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information. We sincerely apologize for any inconvenience.